Question 1

Are you accepting new patients?

Accepted Answer

Yes, we're actively accepting new patients of all ages from Port Colborne, Welland, Fort Erie, Ridgeway, Crystal Beach and Wainfleet. Booking is easy: call, text or use our online form.

Question 2

What should I expect at my first visit?

Accepted Answer

Your first visit usually takes 60–75 minutes. We'll go through your medical and dental history, do a comprehensive exam, take any needed digital X-rays, and recommend a plan. We always confirm pricing before any treatment begins.

Question 3

Do I need a referral to book?

Accepted Answer

No, you can book directly with us. We're a full-service family dental practice and don't require any referral.

Question 4

How do I transfer my records from another dentist?

Accepted Answer

Just let us know who you saw previously and we'll send a records request on your behalf. There's no charge for this on our end.

Question 5

Do you accept the Canadian Dental Care Plan (CDCP)?

Accepted Answer

Yes, we direct-bill CDCP through Sun Life. Most preventive and basic services (cleanings, exams, fillings, extractions) are fully covered for eligible patients with no upfront paperwork.

Question 6

Do you direct-bill private insurance?

Accepted Answer

Yes, we direct-bill most major Canadian dental insurance providers, so you only pay your portion (if any) on the day of your visit.

Question 7

What if my insurance doesn't cover everything?

Accepted Answer

We always confirm coverage and your out-of-pocket cost before any treatment. No surprise bills, ever.

Question 8

Who qualifies for CDCP?

Accepted Answer

Canadian residents with an adjusted family net income under $90,000 who don't have access to private dental insurance. See our CDCP page for full details.

Question 9

Are you open evenings and weekends?

Accepted Answer

Yes, we offer evening appointments during the week and Saturday appointments. This is one of the main reasons families across South Niagara choose us.

Question 10

How do I book an appointment?

Accepted Answer

Three easy ways: call 905-207-2222, text the same number, or use our online contact form. We typically respond within an hour on business days.

Question 11

Can I book a same-day emergency?

Accepted Answer

Yes. We hold emergency slots open every day. Call 905-207-2222 first, we'll do everything we can to get you in the same day, often within hours.

Question 12

Do you charge cancellation fees?

Accepted Answer

We ask for at least 24 hours' notice for changes or cancellations. We don't charge fees for occasional missed appointments, life happens.

Question 13

Do you offer sedation dentistry?

Accepted Answer

Yes, we offer nitrous oxide (laughing gas) for patients with dental anxiety, sensitive gag reflex, or longer procedures. It wears off within minutes so you can drive yourself home.

Question 14

I'm terrified of the dentist. Can you help?

Accepted Answer

Absolutely. We see anxious patients every day. Tell us when you book and we'll plan extra time, take it slow, explain everything, and offer nitrous if you'd like. Many anxious patients have great experiences here.

Question 15

Is laughing gas safe for kids?

Accepted Answer

Yes, nitrous oxide is one of the safest sedation options and is widely used in pediatric dentistry. We'll discuss whether it's a good fit for your child.

Question 16

What languages do you speak?

Accepted Answer

Dr. Gaurav speaks English, Punjabi, Hindi and Gujarati. We're proud to serve South Asian families across Niagara who may prefer to discuss treatment in their first language.

Question 17

Do you see kids?

Accepted Answer

Yes, we're a family practice and see children of all ages, from a baby's first tooth to teens. We focus on making early visits positive and stress-free.

Question 18

Can the whole family book together?

Accepted Answer

Yes, we can usually schedule the whole family back-to-back so one trip covers everyone. Just mention this when booking.

Question 19

How much does a checkup and cleaning cost?

Accepted Answer

We follow the Ontario Dental Association suggested fee guide. A new-patient exam, cleaning and X-rays typically ranges $250–$350, fully covered by CDCP and most insurance plans.

Question 20

Do you offer payment plans?

Accepted Answer

For larger treatment plans (implants, full-mouth work), we can discuss payment options. We don't have in-house financing but accept all major credit cards.

Question 21

Will you tell me the cost before treatment?

Accepted Answer

Always. We never start treatment without confirming the cost and your insurance coverage with you first.

Answers for Port Colborne patients

New Patients

Insurance & CDCP

Hours & Booking

Sedation & Anxiety

Languages & Family

Cost & Payment

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